FAQs
SHIPPING RELATED
What's the difference between Normal Mail, SmartPac and Home Delivery?
We only provide Home Delivery now.
Home Delivery - An email update will be sent to you with regards to the pickup date. Your order will then be delivered within 5 working days, from 10am to 10pm. You should receive an email update (provided that you have given the correct email address) when our delivery guy is on the way to your place.
Parcel will be delivered to your doorstep. No one at home? Our courier guy will place your item at a safe place! (Eg; Shoerack)
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Do you ship to Malaysia & Brunei?
How long do you take to process all orders?
1 to 3 days for admin work + packing.
Timely updates are usually done via IG Story.
All items on our website are instocks unless stated.
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PRODUCT RELATED
Is the size chart accurate?
There is usually a 1- 2 cm difference in the measurement. Do take note that lighting may affect the color of product in pictures too.
Can I make changes to my order?
You may drop in an email to us regarding your request at withlovesyera@gmail.com
Changes to orders can be done only for orders that have yet to be processed.
Once orders are processed, no changes are allowed.
Can I exchange my item if it doesn't fit me?
We do not allow any return/ exchange of items at our store.
Therefore, it is strongly encouraged for our customers to refer to the size chart accordingly before submitting your orders.
Returns & Refunds
Refunds will be given if:
1) Item is damaged (please provide pictures of defected item via email & send it to us)
2) Item is out of stock
Do take note that refunds may take up to 2 weeks as we are liaising with both PayPal & our supplier. Fret not, we will constantly update you of any transaction status.
Will I have to pay extra for returned parcels?
Customers will have to bear the additional costs if wrong address was given. However, if the mistake is from our end we will be fully responsible for it.
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PAYMENT RELATED
What if I don't have a PayPal Account?
You may choose to pay with your debit or credit card when directed to PayPal even without a PayPal Account. You will be prompted to create a PayPal Account for free. We encourage you to do so as it creates convenience for your next purchase with us. Just follow the simple steps & weehooo!
What are the acceptable payment methods?
1) PayPal
2) ATM Transfer
3) iBanking
What is the cut- off time for payments via Bank Transfer/ iBanking?
1) Instocks: Within 24 hours
2) Pre- order: Encouraged to pay within 24 hours OR by the PO Closing Dates.